Return and Cancellation Policy

Any person purchasing a product on this website is allowed to cancel the transaction in accordance with the provisions of the Consumer Protection Law, 5741-1981 (hereinafter: “the Law”).
The purchaser is committed to checking the product immediately upon its receipt. A product that has been purchased on the website may be cancelled by written notice to the Company and/or via the website, which will detail his full name and identity card number (hereinafter: “the Cancellation notice”), including by fax and by email and/or contacting the customer service of the Company via the website. From the day of executing the transaction to 14 days after receipt of the product or from the day of receipt of written confirmation of executing the transaction containing the terms of the transaction, including the description and price of the product, warranty, cancellation policy, etc., whichever the later, as follows and in accordance with the provisions of the law: upon cancelling a transaction owing to a defect in or unsuitability of the product, the Company will return that part of the price of the transaction paid, will cancel the charge for the transaction, will provide a copy of the debit cancellation notice and will not charge the customer any sum, within 14 days of receipt of the cancellation notice.

The product will be returned to the Company by the Company in accordance with the provisions of the law.
Upon cancelling a transaction other than due to a defect in or unsuitability of the product, the Company will return within 14 days of the day of receipt of the cancellation notice the part of the transaction price paid, if paid, will cancel the charge owing to the transaction, will provide a copy of the cancellation notice and will not charge the customer any amount, except for a processing fee of 5% of the value of the transaction or NIS 100, whichever the lower, without detracting from any of the other rights of the Company pursuant to the provisions of the law.

The user must return the product within 14 days of the day of cancellation of the transaction with an original invoice.

The cost of return is assumed and will be paid by the purchaser to the extent that the product is returned by a courier of the Company.